Recently, TM, Telekom Malaysia Berhad has released an official statement which is entirely different from the previous statement related to providing an update for the status of the repair.
TM provided the statement with regards to the slowdown of Streamyx, unifi as well as unifi Mobile that the customers are facing as of now. The customers who are opting services from other companies might also be suffering from the same problem as those companies also run on the fibre infrastructure of TM.
One of these services is the Maxis Fibre that is also going through some slowdown as of now. Telekom Malaysia Berhad has wished and notified about their Streamyx, unifi and unifi Mobile along with the Wholesale services in Northern, Sabah, Central, Eastern regions and Sarawak are reportedly disrupted since 17th of November 2018 from 11:00 p.m. as an incidents involving multiple cable cut allegedly took place by the 3rd party contractors in Sabak Bernam and Sentul.
In their official statement, Telekom Malaysia Berhad has also apologised for the inconvenience which is caused by the disruption, and they also thanked the customers for their understanding and patience during the dangerous time. Telekom Malaysia Berhad has also assured that their services will be back again and then the things can be conducted in a rational way after the restoration of the services as back online.
The statement made by Telekom Malaysia Berhad is going to help a few customers to ease them, but things look a little off balance as TM didn’t mention anything about to its customers about the incidents related to cable cut. The company should be more proactive and open while informing their users about the things that are important and matter as they are connected to the service quality.
Customers are still waiting for Maxis to get the confirmation of the cable cut incident.
